On non customized (returnable items), a restocking fee of 5-15% may be held from your refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, uninstalled and in its original packaging. We have a 30-day return policy on non custom items, which means you have 30 days after receiving your item to request a return. The system will display all the options we offer, along with a price. Please add the item in your cart and proceed through the checkout process. No, these fees will need to be paid by our international customers. I am an international customer, are fees / duties included in the shipping costs? You will receive a tracking number when your item ships, allowing you to keep track of it at all times. We are located centrally in the US (St Louis MO) - so most items arrive within 2-4 days to the lower 48 US. Custom items will ship when they are completed, please inquire for timelines on custom items (as this will vary). Most in stock orders will ship the same day, if ordered before our cutoff times. Unfortunately, shipping to AK/HI or International we cannot offer free shipping, due to the extra costs incurred. If you'd like expedited service, please select that option during checkout. Orders over $149 qualify for free shipping within the lower 48 United States. We will select the most economical shipping option for our free shipping option. Please be aware that there may be discrepancies with shipping calculators or “in stock” status of a product. If you need a product by a specific date, please call us to find out if its possible to meet your deadline before ordering. Cutoff time for in stock items is 2PM CST for items shipping with UPS.
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